LiveARC Terms of Service

Effective date: October 17, 2026. Last updated: October 17, 2026.

1. The agreement, your account and who can use LiveARC

These Terms of Service (the "Terms") are a contract between you and Phteve's Crafts, LLC, a North Carolina limited liability company doing business as LiveARC ("we", "us"). They govern your use of the LiveARC app, the livearcapp.com website and everything we provide through them (together, the "Service"). By creating an account, installing the app or using the Service, you agree to these Terms and to our Privacy Policy, which explains how we handle your information. If you do not agree, do not use the Service.

Who may use it. You must be at least 18 years old and able to form a binding contract. The Service is intended for use in the United States. If you use LiveARC on behalf of a company, you confirm you have authority to bind that company, and "you" includes the company.

Your account. You must give accurate registration information, keep your password confidential, and tell us promptly at info@livearcapp.com if you think your account has been accessed without permission. You are responsible for activity under your account. One individual account is for one person; do not share your login. Companies that need several people should use a Team plan. You accept these Terms by ticking the agreement box when you create your account or, if you already have an account, when the app asks you to accept an update. We keep a record of which version you accepted and when.

Beta and preview features. During any period in which the Service or a feature is identified as beta, preview or experimental, it may change, be unavailable or contain errors. We work hard to protect your data, but you should keep your own backups of important projects using the app's Save and Export features.

Limits and connection. We may set reasonable limits on storage, file size and the number of projects, and we will tell you before we enforce a new limit. Some features need an internet connection and a signed-in account. Work you do offline stays on your device until it syncs, so please keep your own backups of important projects.

2. What LiveARC is, and what it is not

LiveARC is a field data collection and storage tool for electrical equipment surveys. It is not an engineering study, a calculation program or a safety system, and it does not replace the judgment of a qualified electrical professional. ("Qualified" has the meaning given by the laws, codes and standards that apply to your work.)

• No arc-flash study. LiveARC does not calculate incident energy, arc-flash boundaries or PPE categories, and it does not perform an IEEE 1584 or any other arc-flash or short-circuit study. The information those studies need must be entered, scanned or confirmed by you.
• Some fields can be filled in for you. To save time, LiveARC may suggest or pre-fill a value, for example text read from a nameplate photo, typical transformer impedance based on its kVA rating, or a wire-size check based on the ratings you entered. These are starting points, not nameplate or measured data, and they can be wrong. Confirm every value against the actual equipment before you rely on it.
• Estimated values. Where LiveARC fills in a typical value because you have not entered one (for example, a transformer's impedance (%Z) and X/R ratio, estimated from its kVA size), that value is an estimate. It is not a nameplate, measured or manufacturer value, and it is not taken from a published standard for your equipment. LiveARC marks it as estimated until you change it, scan a nameplate over it, or confirm it, and it labels estimated values in lists and exports. Before any study uses an estimated value, it must be replaced with the actual nameplate or documented value, or confirmed by a qualified electrical professional. You are responsible for any estimate you leave in place, confirm or export.
• Reading and entering data is your responsibility. You and your crew are responsible for reading nameplates, labels, drawings and equipment correctly and for entering the information accurately and completely, including correcting anything a scan or suggestion got wrong. We are not responsible for misread, mistyped, incomplete, outdated or inaccurate information, whether you, your crew or anyone else entered it.
• Your data may feed later engineering work. You may export information from LiveARC (for example as spreadsheets or photo files) and use it in engineering analysis software or reports. Before anyone relies on collected or exported data for an arc-flash, short-circuit, coordination or other engineering study, a qualified electrical professional must independently verify it against the actual equipment and other appropriate source records.
• You and your engineer are responsible for the data and the study. You are responsible for the accuracy and completeness of what you enter, for checking it against the equipment and the drawings, and for having any study, labeling or safety decision made and reviewed by a qualified electrical professional using appropriate software and current standards. Do not rely on LiveARC alone to decide what protective equipment to wear, whether equipment is safe to work on, or whether a facility meets any code or standard.
• Helpers are aids, not authorities. Features such as nameplate text recognition, the automatically drawn one-line diagram, the checklist of missing items and warnings such as a trip rating that exceeds a wire size are conveniences. They can be wrong or incomplete. Check them before you rely on them.
• Not a substitute for safe work practices. Always follow your employer's electrical safety program and the laws, codes, standards and procedures that apply to your work (which may include NFPA 70E where it applies), whether or not you use LiveARC.

We may add, change or remove features over time. If we make a change that significantly reduces what a paid plan provides, we will tell you and you may cancel as described in section 3.

3. Subscriptions, free trial and billing

Using LiveARC beyond the free trial requires a paid subscription. LiveARC offers an Individual plan (one user) and a Team plan (up to 20 users in one company account), each billed monthly or yearly. Current prices, in US dollars, are shown on livearcapp.com and in the app or store listing, and again before you buy.

Free trial. New accounts may start a free trial of 3 days. The trial may have limits, which we describe when you sign up. Unless you cancel before the trial ends, your subscription begins and you are charged the plan price you chose. One trial is offered per person or company, and we may refuse a repeat trial.

Automatic renewal. Subscriptions renew automatically at the end of each monthly or yearly period, at the then-current price, until you cancel. You authorize us, or the store you bought through, to charge your payment method each period.

One subscription for all your devices. A subscription gives your LiveARC account access on all your devices, whichever store or website you bought it through. Manage or cancel it where you bought it.

Where you buy decides who bills you.

• On our website: Stripe, our payment processor, charges your card and sends receipts. Manage or cancel in the customer portal link in your receipt emails, or email info@livearcapp.com.
• Through Apple or Google: the store charges you under its own terms and handles billing, cancellation and refunds. Cancel in your Apple ID subscription settings or in the Google Play subscription center. We cannot cancel or refund store purchases for you.

Cancelling. You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. Deleting the app does not cancel a store subscription. Deleting your account does not cancel a subscription bought through Apple or Google either; cancel it in the store. If you subscribed on our website, we cancel that subscription when we process your account deletion, so you will not be charged again.

Refunds. Payments are non-refundable, except where the law requires a refund or we decide otherwise. Annual plans may be refunded within 14 days of purchase. Store purchases follow the store's refund rules.

Price changes. We may change prices for future periods. We will give at least 30 days' notice before a change applies to you, and you can cancel before it does.

Taxes. Prices do not include sales or use tax or VAT where it applies. We or the store add the tax we are required to collect.

Failed payments. If a payment fails, we or the store may retry it and may suspend paid features until it succeeds. We will not delete your data solely because of a failed payment before giving you a reasonable chance to fix it.

When a subscription ends. If your paid period ends and is not renewed, or a trial ends without a subscription, your account stays open in a read-only mode for 60 days so you can view and export your projects. We will email you before your cloud content is deleted. After the 60 days we delete it as described in the Privacy Policy. Copies saved on your own devices and files you have already exported are not affected.

4. Team plans

A Team plan lets a company give up to 20 people access to LiveARC under one account. Team plans are arranged and paid for on our website; they are not sold inside the mobile apps.

• The company is the customer. The company that buys the plan accepts these Terms, pays the fees and is responsible for everyone it adds. The person who sets up the account is the company's administrator.
• Administrator. The administrator can invite and remove members, see which members use seats, manage billing, and open and manage every company project. Members can open and edit the company projects that are shared with them. If the administrator leaves, the company can ask us at info@livearcapp.com to move the administrator role to another member; we may ask for proof of authority.
• Seats. A Team plan includes up to 20 members. A seat belongs to one person and cannot be shared. If you need more than 20 members, or your company needs a data processing agreement or other special terms, contact us.
• Company data. Projects created in a Team account belong to the company. A person who joins a Team keeps their own personal projects as personal; they do not become company projects unless the person chooses to move or copy them in. If a member leaves, the administrator can remove their access, and the company keeps its projects. Members should not put personal information in company projects.
• Exporting. Members can export the projects they can open, and the administrator can export any company project.
• Ending a Team plan. If the plan ends or a payment fails and is not fixed, access may be suspended. After a Team plan ends, the account follows the same 60-day read-only and export period described in section 3 before the company's content is deleted under our Privacy Policy.

5. Your content, acceptable use and our rights

You keep your content. The facility data, notes, photos and files you put into LiveARC ("your content") stay yours. As between you and us, we do not claim ownership of them. If your content belongs to your employer or to a facility owner, those rights are a matter between you and them.

License to run the Service. You give us a limited, non-exclusive, worldwide license to store, copy, transmit and display your content, and to create and keep backups and version history, only as needed to provide, secure and support the Service for you and the members you authorize. This license ends when your content is deleted, except for provider backups that expire on their normal schedule.

Your responsibility for your content. You confirm you have the right to enter and store it, including any information about your clients and their sites, and that doing so does not break the law, a contract or anyone's rights. You are responsible for any confidentiality duties you owe your clients.

Sharing projects. If you share a project or give someone access to your content, you decide who can see it and what they can do, and you are responsible for that access. People you invite need their own LiveARC account. Do not share your login.

What we do with your content. We use your content only to provide, secure and support the Service. We do not sell it, use it for advertising or to train machine-learning models, or share it except with the service providers named in the Privacy Policy and as the law requires. We do not look at your content except when you ask us for support, when needed to keep the Service secure or fix a problem, or when the law requires.

Tell your client what LiveARC captures. LiveARC collects and stores information about client facilities: photos, equipment names, ratings and locations, electrical layouts and one-line diagrams, notes and similar records. That information can be sensitive or proprietary to the facility owner, even when it looks routine, and it can be revealed directly (a photo) or indirectly (how equipment is named, connected and located). It is stored with our service providers, as described in the Privacy Policy. Before you capture or store information about a client's facility, you must tell your client, in whatever way your contract, their site rules or the law requires, that you use LiveARC and that it stores this information in a cloud service. You must also get any consent or approval the client requires. Your contracts, non-disclosure agreements, security and photography rules, records policies and other obligations to your clients and to the owners of the sites you work on govern what you may capture, store, share and export. You are responsible for knowing and following them. Sensitive facilities. We do not review your content and cannot know which agreements apply to it. You decide what to capture, and you must not capture or store anything you are not permitted to. LiveARC is not certified for classified, export-controlled or similarly restricted information, and it is not designed for information whose handling is restricted by security or critical-infrastructure rules (for example, information protected under NERC CIP or CEII requirements). Do not store such information in LiveARC unless you are authorized to and have confirmed that our security measures meet your requirements. As between you and us, you are responsible for any claim by a client or site owner that information was captured, stored, shared or exported in breach of an agreement or rule that applied to you.

Acceptable use. Do not:

• use the Service for anything unlawful, or to upload content you have no right to upload;
• try to access another person's account or data, or probe, scan or test the Service's security;
• interfere with or overload the Service, use bots or scrapers to copy it, or get around any access control or usage limit;
• copy, modify, reverse engineer, resell, rent or sublicense the app or its source code, except where the law allows it;
• share your login, or use a trial or subscription to avoid paying for another plan;
• remove or hide proprietary notices or branding, or upload malware or content that is harmful or infringing.

Our intellectual property. The LiveARC app, name, logo, website, text and software, other than your content, belong to Phteve's Crafts, LLC and its licensors. We give you a personal, non-transferable, revocable license to use the app for your own internal business purposes while you have access to the Service. We own no rights in your content, and you grant us no rights in it beyond section 5's license.

Feedback. If you send us ideas or suggestions, we may use them freely without paying or crediting you.

6. Disclaimers, limits on liability and indemnity

Please read this section carefully. It limits what we are responsible for. Some places do not allow some of these limits, so they apply only as far as the law lets them. In this section, "we" and "us" also include Phteve's Crafts, LLC's members, managers, officers, employees, contractors, licensors and service providers.

The Service is provided "as is." WE PROVIDE LIVEARC "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA, SCAN, DIAGRAM OR WARNING IT PRODUCES IS COMPLETE OR CORRECT.

Your data. We use reasonable measures to protect and back up your content, but no system is perfect, and loss, delay or corruption can occur, especially with a weak connection or when a device is offline. Keep your own backups of important projects.

Safety and engineering decisions. Work on or near energized electrical equipment is dangerous. TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT RESPONSIBLE FOR ANY DECISION MADE, EQUIPMENT LABELED, WORK PERFORMED OR STUDY PREPARED USING INFORMATION FROM LIVEARC, AND WE ARE NOT LIABLE FOR INJURY, DEATH, PROPERTY OR EQUIPMENT DAMAGE, FINES OR OTHER LOSS ARISING FROM THEM, INCLUDING WHERE THE INFORMATION WAS MISREAD, ENTERED INCORRECTLY, ESTIMATED, OUT OF DATE OR INCOMPLETE, OR WAS PRODUCED BY A FEATURE THAT WAS WRONG OR INCOMPLETE (SEE SECTION 2). Those decisions and studies belong to you and to the qualified electrical professionals who make them.

Limit on liability. TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AND (B) US $100. Nothing in these Terms limits liability that cannot legally be limited, such as for fraud or intentional misconduct.

Indemnity. You will defend and reimburse us for claims, losses and reasonable costs (including legal fees) brought by a third party and arising from your content, the accuracy of the information you enter or rely on, your failure to meet confidentiality or other obligations you owe your clients or site owners, your breach of these Terms or the law, or your use of the Service in a way these Terms do not allow, except to the extent we caused the claim.

Consumers. If you use LiveARC only for personal, non-business purposes, you may have legal rights that these Terms cannot remove.

7. Ending, governing law, store terms and contact

Ending your use. You may stop using LiveARC and delete your account at any time (see the Privacy Policy for how). We may suspend or end your access if you break these Terms, if a payment fails and is not fixed, if required by law, or if your use risks harm to the Service or others. Where we can, we will warn you first and let you export your content. Sections that by their nature should continue after the Terms end (ownership, disclaimers, limits on liability, indemnity, governing law) will continue.

Governing law and disputes. These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Any dispute that cannot be settled informally will be brought in the state or federal courts located in Gaston County, North Carolina, and you agree to those courts' jurisdiction. Before filing a claim, please email info@livearcapp.com so we can try to resolve it; we will work with you in good faith.

Changes to these Terms. We may update these Terms. If a change is material we will give notice in the app or by email before it takes effect. If you keep using LiveARC after the new Terms take effect, you accept them. If you do not agree, you may cancel before they take effect.

Apple and Google. If you downloaded the app from the Apple App Store or Google Play, these Terms are between you and us, not Apple or Google. Apple and Google are not responsible for the app, its maintenance, support or any claims about it. For Apple devices, Apple and its subsidiaries are third-party beneficiaries of these Terms for your use of the app and may enforce them against you. You confirm you are not in a country under a US government embargo and are not on a US list of prohibited parties. Questions, complaints and claims about the app should be sent to us at the address below.

General. These Terms and the Privacy Policy are the whole agreement between us about LiveARC. If a part is unenforceable, the rest stays in force. We may assign these Terms with the Service; you may not assign yours without our written consent. Not enforcing a right is not a waiver of it.

Contact us. Phteve's Crafts, LLC, doing business as LiveARC

Email: info@livearcapp.com

Website: livearcapp.com

Mailing address: Phteve's Crafts, LLC, PO Box 141, Cramerton, NC 28032