Delete your LiveARC account

You can delete your LiveARC account and everything stored in it at any time. Deleting is permanent: your sign-in, projects, folders, equipment records and photos are removed and cannot be recovered.

Option 1: delete it in the app (fastest)

1. Open LiveARC and sign in.
2. Open the menu, then choose Account, then Delete account.
3. Enter your password, tick the confirmation box and choose Permanently delete.

Your data is removed right away. Before you start, use Save As and the Excel and photo exports in the menu if you want to keep a copy.

Option 2: ask us to delete it

If you no longer have the app or cannot sign in, email info@livearcapp.com from the email address on the account with the subject Delete my LiveARC account. We will confirm the request and complete the deletion within 30 days. We may ask you to confirm you own the account first.

What is deleted

• Your sign-in (email and password credentials).
• All projects, folders, equipment records, notes, version history and photos stored in your account.
• The record of when you accepted our Terms and Privacy Policy.

What may be kept, and for how long

• Billing, tax and accounting records, and records of legal requests, for as long as the law requires.
• Emails you sent us, kept in our support mailbox for no more than three years after the last message unless the law requires longer.
• Backups at our cloud provider. Google states that it deletes customer data from active systems in about two months and from backups within about six months of a deletion request.
• Copies on your own devices and any files you exported. These stay under your control until you delete them.

More detail is in our Privacy Policy (section 6) and Terms of Service. Questions? Email info@livearcapp.com.