LiveARC Privacy Policy

Effective date: October 17, 2026. Last updated: October 17, 2026. We review this policy at least once a year. Contact: info@livearcapp.com.

1. Who we are and what this policy covers

LiveARC is an app for collecting arc-flash and electrical equipment data in the field, operated by Phteve's Crafts, LLC ("we", "us", "LiveARC"). This policy explains what information the LiveARC app and the website livearcapp.com collect, why, who else handles it, and what choices you have. LiveARC is intended for customers in the United States.

It applies to the LiveARC web app, the installed app (including the versions distributed through the Apple App Store and Google Play), and our website. It does not cover other sites or services you reach through links.

The short version. Your facility data and photos belong to you. We store them in your account so you can reach them from your devices and sync between them. We do not sell your information, we do not show advertising, and the app has no third-party advertising or analytics tools in it.

2. Information we collect

We collect only what the app needs to work. It falls into five groups.

Account information. When you register we collect your email address and a password. Your sign-in credentials are processed by Google's Firebase Authentication service; we do not see or store your password ourselves. If you reset your password, an email is sent to the address on file. We also keep a record of when you accepted the Terms of Service and Privacy Policy and which version you accepted.

Content you create. This is the information you enter and upload, which we store so it syncs between your devices: facilities, folders and projects; equipment records and their settings; circuit details; notes; the photos you take or attach; version history and on-device safety copies of your projects. This content may include business information such as site names, addresses, equipment ratings and labels. You decide what to enter. Please do not enter personal information about individuals that you do not need for your work.

Photos and camera use. The app asks your device for access to the camera or photo library only when you choose to take or attach a photo, or scan a nameplate or label. Photos you add are uploaded to your account. Scanning a nameplate or label to read its text (OCR) runs on your device; the photo is not sent to us or to an outside text-recognition service for that purpose. The text-recognition engine and its language data are downloaded from public content delivery networks (listed in section 4) when you use the scan feature; your photo is not part of those requests.

Device and usage information. To keep your devices in sync and prevent two devices overwriting each other, we store a random device identifier and a general device label (for example "Phone (Chrome)" or "Tablet (app)"), plus when each device last checked in. Your browser or phone also shares ordinary technical information with our hosting and database providers when the app connects, such as IP address, browser type and the time of the request. If you choose "Copy diagnostics" in the menu, the app copies technical sync information to your clipboard so you can send it to us; it contains no project content, and nothing is sent unless you send it.

Payment and subscription information. If you buy a subscription on our website, payment is handled by Stripe. We receive your name, email, plan, billing status and the last four digits and brand of your card, but never your full card number. If you subscribe through Apple or Google, they handle payment and send us confirmation of your subscription status, not your payment details.

We do not knowingly collect precise location, contacts, health information, government identifiers or biometric data, and the app contains no advertising or third-party analytics tools. The app does load some software libraries (Google's Firebase code and the text-recognition engine) from public content delivery networks (section 4), which see your IP address and browser type as any website would; these are not analytics or advertising tools. The app's own fonts and spreadsheet and ZIP libraries are served from LiveARC itself.

3. How we use your information

We use your information only to run and support LiveARC. We do not sell it, rent it, or use it for advertising or to train machine-learning models.

• To provide the service: create and secure your account, store and sync your projects and photos across your devices, show your data to you and, for Team plans, to the other members of your company account.
• To prevent data loss: coordinate which device is editing, keep version history and on-device safety copies, and detect and recover from failed saves.
• To process subscriptions: start and manage trials and subscriptions, send receipts and billing notices, and handle failed payments and cancellations.
• To support you: reply to emails you send us and investigate problems you report.
• To keep the service secure: detect misuse, protect accounts and enforce our terms.
• To meet legal obligations: keep tax, accounting and legal records as required.

Service emails. We send emails that are part of the service, such as account, password-reset and billing messages. We do not send marketing email unless you ask for it, and any marketing message will include a way to unsubscribe.

4. Who else handles your information

We share information only with the service providers that run LiveARC for us, when the law requires it, or with your direction. Each provider below acts on our behalf under its own terms and privacy commitments.

Other disclosures:

• Your company account. On a Team plan, the account administrator can open every company project, and other members can open the projects shared with them.
• Legal reasons. We may disclose information if required by law, subpoena or other legal process, or to protect the rights, safety or property of our users, the public or us.
• Business changes. If LiveARC is sold or merged, information may transfer to the new owner, who must honor this policy or give you notice and a choice.
• With your consent. Anywhere else, only if you ask us to.

We do not sell personal information and do not share it for cross-context behavioral advertising.

5. Storage on your device, permissions and cookies

Data kept on your device. LiveARC stores some information on your phone, tablet or computer so it works with a weak or no connection: a copy of your projects and photos, the sync queue that holds unsent changes, on-device safety copies, a random device identifier, and small settings such as your last-opened facility. This is stored by your browser or the app and is not sent anywhere except as part of normal syncing to your own account. Clearing the app's or browser's data removes it. Anything not yet synced would be lost, so please save or back up your projects regularly, especially after working with a poor connection.

Cookies and similar technologies. The app uses your browser's or app's local storage and sign-in session, which are needed for you to stay signed in and for the app to work. We do not use advertising or cross-site tracking cookies. Our website may use only the cookies needed to deliver pages and process payments.

Device permissions.

• Camera and photo library: only when you take or attach a photo or scan a label. You can turn this off in your device settings; you will then not be able to add photos by that method.
• Files and sharing: only when you export or share a project or photo.
• Notifications and location: the app does not use these.

Do Not Track. The app does not track you across other sites, so it does not respond to Do Not Track signals.

6. How long we keep information and how to delete it

We keep your account and content for as long as your account is open, so you can reach it from your devices.

• Deleting projects and photos. When you delete a facility or a photo in the app, we remove it from your account, including its photos and stored files and its version history. Deletions made while a device is offline take effect when that device next connects.
• Deleting your account. You can delete your account and all content in it from inside the app (menu, then Account, then Delete account) after confirming your password. This removes your sign-in account and the cloud content stored under it, such as your projects, folders and photos. If you no longer have the app, you can request deletion at livearcapp.com/delete-account or by emailing info@livearcapp.com from the address on the account; we confirm the request and complete deletion within 30 days. If you subscribed on our website, we cancel that subscription when we process the deletion. Deleting your account does not cancel a subscription bought through Apple or Google, which keep billing until you cancel in your Apple or Google subscription settings, so please cancel first.
• After deletion. Our service providers delete data on their own schedules. Google states that it deletes customer data from its active systems in about two months and that deleted data expires from its backups within about six months of the deletion request. Providers' other routine backups expire on their own schedules.
• Records we must keep. We keep billing, tax and accounting records, and records of legal requests, for as long as applicable law requires.
• If your subscription ends. If your paid period ends and is not renewed, or a trial ends without a subscription, your account stays open in a read-only mode for 60 days so you can view and export your projects. We email you before your cloud content is deleted, and delete it after the 60 days as described above. The same applies to Team accounts. Copies on your own devices and files you have exported are not affected.
• Support emails. Emails you send us, including any diagnostics you attach, are kept in our Google Workspace mailbox for as long as needed to help you and to keep a record of the request, and for no more than three years after the last message unless the law requires longer.
• Copies on your own devices. Information stored on your devices, and any project files you export, stay under your control until you delete them.

7. Your rights, security, children and international use

Your rights. Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy in a portable format, object to or restrict certain uses, and withdraw consent. Residents of California and other US states with privacy laws have similar rights, including the right to know what we collect and to not be discriminated against for using these rights. Most of your information you can view, edit, export and delete yourself inside the app; for anything else, email info@livearcapp.com. We may need to verify your identity first and will reply within the time the law requires, generally 30 to 45 days.

Security. Your data is sent over encrypted connections and stored with Google's Firebase services, which encrypt data at rest. Access rules restrict each account's projects and photos to that account's own sign-in. No system is perfectly secure, so please use a strong, unique password and keep your devices locked. If we learn of a breach that affects your information, we will notify you and the authorities as the law requires.

Children. LiveARC is a business tool for electrical and engineering professionals and is intended for adults and is not for anyone under 18; users must meet the eligibility requirements in our Terms of Service. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, email us and we will delete it.

International use. We are based in the United States, and LiveARC is intended for use in the United States. Our providers process data in the United States and other countries where they operate. If you use LiveARC from outside the US, your information is transferred to and processed in the US.

Business use and your own customers. If you use LiveARC for work, you are responsible for having the right to collect and store the information you enter about your own clients and their sites, and for complying with any confidentiality obligations you owe them. If your company needs a data processing agreement, email info@livearcapp.com.

California and other US states. Some US states, including California, give residents specific rights over their personal information. This section is our notice at collection and our privacy disclosures for those residents.

We keep each category for as long as your account is open and delete it as described in section 6, except records we must keep by law. We have not sold or shared personal information for cross-context behavioral advertising in the past 12 months and do not do so, so there is nothing to opt out of and no opt-out link. We do not currently detect browser opt-out signals such as Global Privacy Control, because they would not change anything we do. We disclose personal information only to the service providers in section 4 for the business purposes in section 3.

Residents of California and other covered states may ask to know, access, correct, delete or obtain a copy of their personal information, and we will not discriminate against anyone who does. To make a request, use the in-app options described in section 6, or email info@livearcapp.com. We will verify your identity by matching the request to your account email. An authorized agent may submit a request for you with your written permission. We respond within 45 days, extendable once by 45 more where the law allows. If we deny a request, you may appeal by replying to our decision within 60 days; we answer appeals within 45 days, and you may contact your state attorney general if you are not satisfied. We do not knowingly collect or sell personal information of anyone under 18.

8. Changes to this policy and how to contact us

We may update this policy as the app or the law changes. When we make a material change, we will update the effective date at the top and, for significant changes, tell you in the app or by email before the change takes effect. Continued use after the effective date means you accept the updated policy.

Contact us. Phteve's Crafts, LLC, doing business as LiveARC

Email: info@livearcapp.com

Website: livearcapp.com

Mailing address: Phteve's Crafts, LLC, PO Box 141, Cramerton, NC 28032